Before you buy
Each pack contains a stated number of analysis credits. Paid credits are delivered to the account used at checkout after payment confirmation and do not expire.
When to contact us
If you were charged more than once, paid but did not receive credits, or believe there was a technical error, email us as soon as possible. Include the email used for LiftMyPage and the Creem order ID shown on your receipt.
Refund requests
We review refund requests for unused credits on a case-by-case basis, including applicable consumer-protection requirements. Credits that have already been used to generate completed analyses are generally not refundable, except where required by law.
How to request help
Email ranyu928330sinacom@gmail.com with the subject “LiftMyPage refund request”. We may ask for your order ID to locate the purchase.
Effective date: August 31, 2026